Frequently Asked Questions
Shipping
Free shipping applies to all orders within the contiguous United States over $59. Shipping rates for orders below $59 will be calculated automatically at checkout. US and international shipping options are available.
Transit Times - All orders are shipped from our Grand Rapids, MI facility within 1-2 business days via FedEx, UPS, or USPS. In situations where the shipping time may be delayed temporarily for an item, you will see a disclaimer in the item description.
All carriers are experiencing intermittent delays beyond our control and as a result, we cannot guarantee your delivery date. All delivery times are estimated. Please contact us before ordering if you need your order delivered by a certain date and we can look into upgrading your shipping option.
Signature requirements are temporarily suspended to allow for no contact deliveries. - If you would like a signature added to a smaller order, please send us a message either before or within one day of ordering.
PO Boxes - Unfortunately, we are unable to ship large packages to PO boxes. Please provide us with a valid street address for delivery.
*International Orders Only* - We ship worldwide using FedEx Cross Border. Cross Border is integrated into our website and you may feel free to add items to your cart as normal. From there, simply select the green "International Checkout" option while viewing your cart. This will bring you to Cross Border's checkout page where you can enter your shipping information and complete the order.
Orders will be shipped from our facility in Michigan, USA within 1-3 business days to our FedEx Cross Border facility in New Jersey, USA. Once the order arrives at the Cross Border facility, it will be shipped out to the destination country within 1-2 business days.
One benefit of using Cross Border is that they roll the duties/international shipping fees in with the total - this means that, once you've checked out on our website, you won't have to worry about paying any additional fees to receive your order! If you do see any fees after you check out, please reach out to us directly so we can take care of things.
There are no guaranteed delivery dates for international orders as they may be subject to customs delays beyond our control.
Mounting
Furniture Information
General Info
If you experience any issues with your order or receive a defective or damaged item, please contact us before proceeding. DO NOT modify or alter the furniture. This can affect the product’s eligibility for return or replacement.
Keep your shipping box and all packaging materials until your furniture is fully installed and you are sure there are no issues. If your order arrives damaged, please email us right away at [email protected] with photos of the damaged item, as well as the inside/outside of the box. We will do our best to resolve these issues as quickly as possible. We cannot send replacement items out before receiving any photos for quality assurance purposes.
Email:
[email protected]
Phone Number:
616-583-8143
Return Address:
Catastrophic Creations
5025 28th St SE, STE A
Grand Rapids, MI. 49512
Policy
We accept returns and exchanges within 30 days of delivery. Items must be returned to us in new, undamaged condition.
Returns may be subject to a 15% restocking fee determined by the condition of the items to cover initial shipping costs and handling.
To ship returns back to our facility, shipping costs will be the responsibility of the customer. We can provide a prepaid return label for your return and deduct the cost from your final refund, or feel free to ship your return back using the carrier of your choice.
Although we do not cover damage due to normal wear and tear, we always do our best to ensure our customers are happy with their purchases. If you are outside your 30-day return window, please contact us with any issues. In most instances, we will work with you to rectify the situation.
If you would like to cancel your order before it ships, you will be eligible for a full refund.
If your order has already shipped and you would like to cancel, you may do so; however, you will be responsible for return shipping. We can issue a prepaid return label and deduct the cost of shipping from your final refund.
Return Process
Please take care to securely pack the items. We recommend using bubble wrap or other protective packing material to ensure that the product is not damaged in transit. Please bear in mind that your order may be subject to a 15% restocking fee based on the condition of the return, which would include damage caused by shipping.
Make sure that all components and all mounting hardware are included with your return.
Return Shipping
Unless there is a defect or an issue at the company's fault, return shipping costs will be the customer's responsibility. We can generate a prepaid return label upon request and deduct the cost from your final refund. You are also welcome to use the carrier of your choice to ship the products back.
International shipping charges are not refunded back to the customer.
Refund
When we receive your package, your order will be inspected within 1-2 business days. You will be contacted once the process is complete. As long as there isn’t any damage to the items or any other issues with your return, then your refund will be issued with no 15% restocking fee applied back to your original form of payment. For exchanges, your refund will be issued in the form of store credit that you can use towards placing a new order.
If the return items are damaged, a restocking fee of 15% or more will be applied. This includes damage that is caused in return shipping. Damage is more likely to occur if the box is too large, allowing the items to shift in transit. Feel free to ship your item back in the original box and packaging to avoid potential damage.
The refund may be denied if the item has been used, has excessive cat hair, is damaged, or has any severe cosmetic imperfections. If we cannot offer a refund, the item can be shipped back at the customer’s expense.
*Damage can include but is not limited to superficial dings and scratches on the wood, scuffs on brackets, bent brackets, etc. Most of these issues can be avoided if the furniture is packed using enough packing supplies and by using a correctly sized box.
