Frequently Asked Questions
Indirect Signature on orders over $500 – We require FedEx to get an indirect signature (paper signed) on delivery for all orders over $500. This may affect delivery date of your package, so please let us know if you want the signature request turned off.
No Signature on orders under $500 – If you would like a signature added to a smaller order, please send us a message either before or within one day of ordering.
PO Boxes – Unfortunately, we are unable to ship large packages to PO boxes. Please provide us with a valid street address for delivery.
International Orders Only – There are no guarantees of a delivery date on International orders, as they all have to pass customs. Some countries will require local taxes/duties before they will deliver. These will be the customer’s responsibility.
You can check counties we currently ship to here.
Our site should be able to quote you the shipping cost prior to checkout. Just add the items you’d like to purchase to your cart. Once you have everything, click the Cart button, then scroll down to the section called ‘Cart Totals’, sub section ‘Shipping’. In this section, you can click the gold ‘Calculate Shipping’ button and enter your information to quote the cost to ship to your country.
As far as cat hammocks and complexes, we’ve recently released a collection called The Cat Mod that works with studs spaced out at 16″ or 24″. If you’re interested in putting up a hammock complex, that’s the collection we would recommend using.
All of our pieces would work with 24″ (or any other width) studs, but please let us know in the order comments, so that we can make any adjustments we need to.
Prices listed on our site are for 16″ studs. We do have an extra fee for making some of our products at a different stud spacing than 16″.
We have instructions at the bottom of our mounting instruction page here.
Unfortunately, we do not include concrete anchors with our orders and don’t hold them in stock. What you have to do is separately purchase Philips head 3/16″ masonry screws or anchors and you will be able to mount up all of our shelving units with their current brackets and bracket placement. Here are tapcon screws that we have used before.
All of our wooden pieces are incredibly sturdy, and have each been weight tested at 85 lbs. Our fabric sections fluctuate in what they can handle, depending on the length of the sections. Our 16″ sections have been tested to hold 85 lbs. Longer sections like the 32″ spans, have been tested at 65 lbs.
We use corner braces for brackets that are attached from the top, so that when weight is applied, it pushes the shelf tight against the wall. This creates a very sturdy hold. Our pieces do need to have at least one of the brackets mounted into a stud. If you don’t have studs available or they do not line up right, then you can mount using #8 x 2-1/8″ toggle anchors into drywall.
Weight Test – Megan + Cat
As far as the other collections, we’ve been giving people this link, which is the method we’ve been using and it works really well to keep them clean.
We do also have waterproof canvas fabric that is available on our hammock complexes that aren’t part of The Cat Mod collection. This fabric is not removable from the wooden shelving, but you can easily wipe it clean.
The depth of our 12″ and 18″ shelves, Regular Plush Bed, and standard Indiana Jones Bridge platforms are 9″, the hammock planks are 11″ as is the Large Plush Bed and Cat Mod shelves, and the canvas is about 10.5″. The holes in a standard cat tree are about 7″ in diameter, but ours are a bit larger than that. Holes on our standard shelving with 11″ depth are 8.5″ in diameter.
We require a 10% restocking fee on all returned items. Unfortunately, we cannot accept returns on items that have been used or have had cats on them, for cleanliness reasons. We also cannot accept returns on bridges and custom items.
If you decide to change something about your order after you place it, we also charge a 10% restocking fee on any items that have been already built for your order. We make all our items by hand and to order, and we typically stain and start building your order right away. If you want a color you don’t see listed, please mention it in the order comments, or contact us before ordering. Letting us know that you want to change your order or have something built custom right away will help avoid extra fees.
If you’re having trouble installing your item and would like to return it, please contact us first, and we’ll do our best to help coach you through installation.
If your items show up broken/damaged, please save the box and all packing material and send us an email. We will need photos to file a claim with the shipping company for any broken items and may request a return of the broken item.
If you would like to be notified when we release new items in the future, you could join our mailing list. Here is link if you are interested in joining
If you were interested in making one of your own, we purchased a large foam ball from this website: http://www.shapeinnovation.com/products
The ball on its own is $134 + shipping, but this is the main base of the item. Mike explained the whole process here: