Frequently Asked Questions

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General Info

Shipping

If you experience any issues with your order or believe you received a defective item, please contact us via email or phone. Please DO NOT modify or alter the furniture, as this may affect its eligibility for return or replacement.

Keep your shipping box and all packaging until your furniture is fully installed and you are sure there are no issues. If your order arrives damaged, please contact us right away. We will need photos of the inside/outside of the box, as well as the item that has been damaged. We do our best to resolve these issues as soon as possible.

Email:
support@catastrophicreations.com
Phone number: 616-583-8143

Return address
Catastrophic Creations 
5025 28th St SE, STE A
Grand Rapids, MI. 49512

Policy
We accept returns within 30 days of delivery. We cannot accept returns for items that have been mounted or used. 

Items must be returned to us in new, undamaged condition. We require a 15% restocking fee on all returned items to cover initial shipping costs and handling. 

Return Process
Please take care to properly pack the items, using bubble wrap or other protective packing material to ensure that the products are not damaged in transit. 

Make sure that all components and all mounting hardware are included with your return.

Return Shipping
Unless there is a defect or an issue at the fault of the company, the return shipping cost will be the responsibility of the customer.

International shipping charges are not refunded back to the customer. 

Refund
Once we have received your package, the items will be inspected. This will take 1-2 business days and you will be contacted once the process is complete. As long as there isn’t any damage to the items or any other issues with the return then a refund will be processed with a 15% restocking fee back to your original method of payment.

If returned items are damaged*, the restocking fee may be higher than 15%. If items become damaged in transit due to improper packing of the return then the restocking fee will be higher than 15%. Damage is more likely to occur if the box used is too large and the items are allowed to shift in transit. 

If the item has been used, has cat hair on it, or is too damaged the refund may be denied. If we cannot offer a refund the item can be shipped back at the expense of the customer. 

*Damage can include but is not limited to superficial dings and scratches on the wood, scuffs on brackets, bent brackets, etc. Most of these issues can be avoided if the furniture is packed using enough packing supplies and by using a correctly sized box. 

Exchange
Once we have received your package, the items will be inspected. This will take 1-2 business days and you will be contacted once the process is complete. As long as there isn’t any damage to the items or any other issues with the return then a refund will be processed without the 15% restocking fee in the form of store credit.

If returned items are damaged*, a restocking fee will apply and may be higher than 15%. If items become damaged in transit due to improper packing of the return then the restocking fee will be higher than 15%. Damage is more likely to occur if the box used is too large and the items are allowed to shift in transit. 

If the item has been used, has cat hair on it, or is too damaged the refund may be denied. If we cannot offer a refund the item can be shipped back at the expense of the customer. 

*Damage can include but is not limited to superficial dings and scratches on the wood, scuffs on brackets, bent brackets, etc. Most of these issues can be avoided if the furniture is packed using enough packing supplies and by using a correctly sized box. 

Free shipping for orders within the contiguous US!

Indirect Signature for orders over $500 – We require a signature on delivery for all orders over $500. This may affect the delivery date of your package. If you would like UPS to release the package without signature requirement, you can print a form online for this. To do this, please see below.

When you get your order’s shipping confirmation from us, open it and click on the tracking number, which will be a link. You will be taken to the branded ShipStation tracking page. Once more, click the tracking number which will redirect you to your order’s tracking information on UPS.com.

From there, select Delivery Options to modify the delivery. You can also contact UPS via phone at 1-800-742-5877.

No Signature for orders under $500 – If you would like a signature added to a smaller order, please send us a message either before or within one day of ordering.

PO Boxes – Unfortunately, we are unable to ship large packages to PO boxes. Please provide us with a valid street address for delivery.

International Orders Only – There are no guarantees of a delivery date for international orders, as they all have to pass customs.

All international orders are shipped with UPS i-Parcel. You will receive an email from UPS i-Parcel with tracking information once the package has been shipped. The tracking information may take 4-5 business days to update while the package travels to the transit facility in Illinois, USA. Once the package leaves this facility, the tracking information will update as normal.

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Mounting

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Furniture Information