Frequently Asked Questions

Shipping

Free Shipping on orders over $45 in the Continental US via FedEx or USPS!

Indirect Signature on orders over $500 – We require FedEx to get an indirect signature (paper signed) on delivery for all orders over $500. This may affect delivery date of your package, so please let us know if you want the signature request turned off.

No Signature on orders under $500 – If you would like a signature added to a smaller order, please send us a message either before or within one day of ordering.

PO Boxes – Unfortunately, we are unable to ship large packages to PO boxes. Please provide us with a valid street address for delivery.

International Orders Only – There are no guarantees of a delivery date on International orders, as they all have to pass customs. Some countries will require local taxes/duties before they will deliver. These will be the customer’s responsibility.

We ship to almost anywhere.

You can check counties we currently ship to here.

There is a flat rate to ship items internationally, after which the price will go up by weight. If you were to purchase multiple items, you would see a price break.

Our site should be able to quote you the shipping cost prior to checkout. Just add the items you’d like to purchase to your cart. Once you have everything, click the Cart button, then scroll down to the section called ‘Cart Totals’, sub section ‘Shipping’. In this section, you can click the gold ‘Calculate Shipping’ button and enter your information to quote the cost to ship to your country.

Here’s a link to our chart which shows our current wait times.

Feel free to also check out all the items that have these quicker shipping times in our new shop category.

Mounting

Almost all of our shelves work with one bracket mounted into a stud and the other into drywall, with light duty drywall anchors, which are included.

As far as cat hammocks and complexes, we’ve recently released a collection called The Cat Mod that works with studs spaced out at 16″ or 24″. If you’re interested in putting up a hammock complex, that’s the collection we would recommend using.

All of our pieces would work with 24″ (or any other width) studs, but please let us know in the order comments, so that we can make any adjustments we need to.

Prices listed on our site are for 16″ studs. We do have an extra fee for making some of our products at a different stud spacing than 16″.

If you don’t have studs available, there are other possibilities, like toggle bolts and self-drilling toggle anchors. We’ve just recently started suggesting self-drilling toggle anchors and we love the new option. They are much easier to install than regular toggle bolts. Here is a link to the brand we tried from Amazon.

We have instructions at the bottom of our mounting instruction page here.

You will need a stud finder, a pencil, a level, and a drill with a 7/64″ bit and a Phillips head screwdriver bit to mount the pieces. For pieces that use drywall anchors, you will also need a hammer and a 3/16″ drill bit.
All of our pieces come with screws, light duty drywall anchors and brackets attached. (Except for our cat bridge; because it typically sits at a doorway, we don’t know where the studs are, so we include brackets but do not attach them.)
The brackets we use are designed to be installed on the tops of our pieces. This way, when weight is applied to the pieces, they’re pushed toward the wall, whereas if we put them on the bottoms, the weight would pull them away from the wall.
Yes, you can mount our products into brick or concrete. Mounting into brick/concrete is kind of nice because you don’t need to make sure that your studs line up with our brackets. Your wall is essentially one large stud when following our mounting directions and you can mount shelves anywhere you want on your wall.

Unfortunately, we do not include concrete anchors with our orders and don’t hold them in stock. What you have to do is separately purchase Philips head 3/16″ masonry screws or anchors and you will be able to mount up all of our shelving units with their current brackets and bracket placement. Here are tapcon screws that we have used before.

Furniture information

All of our wooden pieces are incredibly sturdy, and have each been weight tested at 85 lbs. Our fabric sections fluctuate in what they can handle, depending on the length of the sections. Our 16″ sections have been tested to hold 85 lbs. Longer sections like the 32″ spans, have been tested at 65 lbs.

We use corner braces for brackets that are attached from the top, so that when weight is applied, it pushes the shelf tight against the wall. This creates a very sturdy hold. Our pieces do need to have at least one of the brackets mounted into a stud. If you don’t have studs available or they do not line up right, then you can mount using #8 x 2-1/8″ toggle anchors into drywall.

weight-test-cat-megan
Weight Test – Megan + Cat

The only furniture we offer with removable, washable fabric is our new Cat Mod collection.

As far as the other collections, we’ve been giving people this link, which is the method we’ve been using and it works really well to keep them clean.

We do also have waterproof canvas fabric that is available on our hammock complexes that aren’t part of The Cat Mod collection. This fabric is not removable from the wooden shelving, but you can easily wipe it clean.

We have done a lot of weight testing on our items to make sure they work for the majority of cats. As long as the shelves are mounted into at least one stud, they held a great deal of weight, though the hammock pieces need to be mounted into studs with each plank to achieve the same sturdiness. In our weight test, the wooden shelves and 16″ Hammocks held 84 pounds of weight easily. The 32″ Hammocks and Floating Sisal Posts held a little less weight at 62 pounds. The ladder area held 74 pounds.

The depth of our 12″ and 18″ shelves, Regular Plush Bed, and standard Indiana Jones Bridge platforms are 9″, the hammock planks are 11″ as is the Large Plush Bed and Cat Mod shelves, and the canvas is about 10.5″. The holes in a standard cat tree are about 7″ in diameter, but ours are a bit larger than that. Holes on our standard shelving with 11″ depth are 8.5″ in diameter.

We are able to customize pieces that we already build, but cannot build brand new structures that we do not currently offer.
Unfortunately, we don’t have any outdoor stains available. If you’d like to apply waterproof stain yourself, you could order items with no stain (AKA Unfinished). You would then be responsible for staining as you see fit. A second option is that you choose the stain you want and then when you receive your order purchase Rust-Oleum Neverwet at your local hardware store or big box store such as Lowe’s or Home Depot. Once you apply this product, it will waterproof your order.
Yes, we can build any of our products backwards, but we do need to know beforehand because these pieces are built completely different. To get a piece built backwards, you would just need to leave a note in the “Note to Seller” that you would like it built “mirrored”.

General info

We have a 30 day return policy, as long as the item is in new & unused condition. The buyer will still be responsible for original shipping cost and the cost to ship the piece back, unless we are at fault.

We require a 10% restocking fee on all returned items. Unfortunately, we cannot accept returns on items that have been used or have had cats on them, for cleanliness reasons. We also cannot accept returns on bridges and custom items.

If you decide to change something about your order after you place it, we also charge a 10% restocking fee on any items that have been already built for your order. We make all our items by hand and to order, and we typically stain and start building your order right away. If you want a color you don’t see listed, please mention it in the order comments, or contact us before ordering. Letting us know that you want to change your order or have something built custom right away will help avoid extra fees.

If you’re having trouble installing your item and would like to return it, please contact us first, and we’ll do our best to help coach you through installation.

If your items show up broken/damaged, please save the box and all packing material and send us an email. We will need photos to file a claim with the shipping company for any broken items and may request a return of the broken item.

Unfortunately, we do not have any Chain Chomp cat beds at this time. This was a product we only made one of. We have talked about doing a similar product in the future.

If you would like to be notified when we release new items in the future, you could join our mailing list. Here is link if you are interested in joining

If you were interested in making one of your own, we purchased a large foam ball from this website: http://www.shapeinnovation.com/products

The ball on its own is $134 + shipping, but this is the main base of the item. Mike explained the whole process here:

I Made A Bed For My Cat Inspired By Super Mario’s Chain Chomp Monster

hank you for your interest in our furniture. Unfortunately, we have sold out of our stock of the Mario Complex 2.0 and it has been discontinued. We built a limited run of these complexes and they sold very quickly. I do apologize, but this item is something that we can no longer offer. If we do bring this item back, we would send out a mailer to our newsletter subscribers. Here is link if you are interested in joining the mailing list.
Unfortunately, we do not have any promotions or coupons right now. We typically don’t offer any discounts on our items. Check back on Black Friday for deals on our gift certificates.