Frequently Asked Questions
Free shipping on orders over $45 in the contiguous US via FedEx or USPS!
Indirect Signature on orders over $500 – We require FedEx to get an Indirect signature (paper signed) on delivery for all orders over $500. This may affect the delivery date of your package. If you would like FedEx to release the package without signature requirement, you can print a form online for this. To do this, please see below.
When you get your order’s shipping confirmation from us, open it and click on the tracking number, which will be a link. You will be taken to the branded ShipStation tracking page. Once more, click the tracking number which will redirect you to your order’s tracking information on FedEx.com. From there:
- Select Manage Delivery
- Select the option that appears above: Sign For a Package
- Either sign in to your FedEx account or select Continue as Guest
- Confirm your address and ZIP code and click Submit
- Print the release form and follow the instructions
No Signature on orders under $500 – If you would like a signature added to a smaller order, please send us a message either before or within one day of ordering.
PO Boxes – Unfortunately, we are unable to ship large packages to PO boxes. Please provide us with a valid street address for delivery.
International Orders Only – There are no guarantees of a delivery date for international orders, as they all have to pass customs. Some countries will require local taxes/duties before they will deliver. These will be the customer’s responsibility.
Hammock items should be installed with all brackets into studs. For 24″ stud spacing we suggest using any of the items listed below, or anything in the the Cat Mod collection.
Although the complexes in this collection are designed to fit 16” stud spacing, they have grommets spaced out every 8” so that they can be used for both 16″ and 24” stud spacing. This is a modular wall system, so you can build something with any of these packages to best suit your space.
All of our pieces would work with 24″ studs, but please let us know in the order comments, so that we can make any adjustments we need to.
Prices listed on our site are for 16″ studs. We do have an extra fee for making some of our products at a different stud spacing than 16″.
You can also refer to our Mounting Guides page for more details.
If you experience any issues with your order or believe you received a defective item, please contact us via email or phone. Please do not modify or alter the furniture, as this may affect its eligibility for return or replacement.
Please keep your shipping box and all packaging until your furniture is fully installed and you’re sure there are no issues. If your order arrives damaged, please contact us right away. We will likely need photos of the inside/outside of the box, as well as the item that has been damaged. We do our best to resolve these issues as soon as possible.
Phone number: 616-583-8143
We accept returns within 30 days of when you received the item. We require a 15% restocking fee on all returned items to cover initial shipping costs and handling. Unfortunately, we cannot accept returns on items that have been mounted or used, for cleanliness reasons. We also cannot accept returns on bridges and custom items.
Items must be returned to us in new, undamaged condition. If items are damaged, the restocking fee may be higher than 15%.
You will want to return the item to:
7776 Clyde Park Ave SW
Byron Center, MI 49315
Unless there is a defect or an issue at the fault of the company, the return shipping cost will be the responsibility of the customer.
Once we have received your package, the items will be inspected. This could take 1-2 business days. As long as there isn’t any damage to the items or any other issues with the return then a refund will be processed with a 15% restocking fee. If there are minor issues with the return then the restocking fee may be higher than 15%.
If the item has been used, has cat hair on it, or is too damaged the refund may be denied. If we cannot offer a refund the item can be shipped back at the expense of the customer.
Minor issues include but are not limited to superficial dings and minor scratches on the wood due to lack of packing paper or bubble wrap, scuffs on brackets, bent brackets, etc. Most of these issues can be avoided if the furniture is packed using enough packing supplies, and by using the correct size box. Damage is more likely to occur if the box used is too large and the items are allowed to shift in transit.