Frequently Asked Questions
Free shipping on orders over $45 in the contiguous US via FedEx or USPS!
Indirect Signature on orders over $500 – We require FedEx to get an indirect signature (paper signed) on delivery for all orders over $500. This may affect delivery date of your package, so please let us know if you want the signature request turned off.
No Signature on orders under $500 – If you would like a signature added to a smaller order, please send us a message either before or within one day of ordering.
PO Boxes – Unfortunately, we are unable to ship large packages to PO boxes. Please provide us with a valid street address for delivery.
International Orders Only – There are no guarantees of a delivery date for international orders, as they all have to pass customs. Some countries will require local taxes/duties before they will deliver. These will be the customer’s responsibility.
The countries we ship to include but are not limited to Australia, Belgium, Canada, China, France, Japan, Mexico, the Netherlands, the Philippines, Singapore and Sweden.
For UK and Canada orders, we also have inventory on our Amazon-UK* and Amazon-CA stores.
*Amazon-UK also ships to some European countries.
Our site should be able to quote you the shipping cost prior to checkout. Just add the items you’d like to purchase to your cart. Once you have everything, click the Cart button, then scroll down to the section called ‘Cart Totals’, sub section ‘Shipping’. In this section, you can click the gold ‘Calculate Shipping’ button and enter your information to quote the cost to ship to your country.
Here’s a link to our wait times chart to see current wait times for each item.
Feel free to also check out all the items that have these quicker shipping times in our Ready to Ship section.
Hammock items should be installed with all brackets into studs. For 24″ stud spacing we suggest using any of the items listed below, or anything in the the Cat Mod collection.
Although the complexes in this collection are designed to fit 16” stud spacing, they have grommets spaced out every 8” so that they can be used for both 16″ and 24” stud spacing. This is a modular wall system, so you can build something with any of these packages to best suit your space.
All of our pieces would work with 24″ studs, but please let us know in the order comments, so that we can make any adjustments we need to.
Prices listed on our site are for 16″ studs. We do have an extra fee for making some of our products at a different stud spacing than 16″.
You can also refer to our Mounting Guides page for more details.
Another option is to use a backer board. This is a section of wood that you install into your studs and then acts as a barrier between the furniture and your wall. It allows you to install anywhere without worrying about your studs.
Please refer to our Mounting Guides page for more information about these options.
If you’re mounting into brick be sure to drill your holes into brick and not the mortar between the bricks. That will give a much more solid hold.
You will need a masonry bit and for screws, we suggest using Tapcon.
Unfortunately, we do not include concrete anchors with our orders and don’t hold them in stock. What you have to do is separately purchase Philips head 3/16″ masonry screws or anchors and you will be able to mount up all of our shelving units with their current brackets and bracket placement. Here are the tapcon screws that we have used before.
Please refer to our Mounting Guides page for more information.
While we don’t create custom set-ups, we can help with item suggestions that will fit your space.
Here are the first steps:
- Map out your studs to determine placement and spacing.
- Take accurate measurements of your space–wall height and width, window height and width, etc.
- Email Tabitha at email@example.com with this information. If you also have a budget and items already in mind, please let her know this too.
We have done a lot of weight testing on our items to make sure they work for the majority of cats. As long as the furniture is installed according to the instructions, your cats should be just fine using our furniture.
All of our wooden pieces are incredibly sturdy and have each been weight tested at 85 lbs. Fabric sections fluctuate in what they can handle depending on the length of the sections. 16″ hammocks have been tested to hold 85 lbs. Longer fabric sections like the 32″ Hammock have been tested at 65 lbs.
Our pieces do need to have at least one of the brackets mounted into a stud. If you don’t have studs available or they do not line up right, yo \u can refer to the corresponding wall-type mounting guide on our Mounting Guides Page.
Weight Test – Megan + Cat
The depth of our 12″ and 18″ Solid Cat Shelves, and standard Roped Cat Bridge platforms are 9″ deep. The hammock planks, Large Plush Bed, and Cat Mod shelves are 11″ deep. Cat Mod canvas is about 10.5″ in depth.
The holes in our Escape Hatches are 7.75″ in diameter. For reference, a standard cat tree will have holes at about 7″ in diameter.
Weight Test Collage
For the other collections, we’ve been giving people this link which is the method we’ve been using and it works really well to keep them clean.
We also have waterproof canvas fabric that is available for our first generation hammock complexes. This fabric is not removable from the wooden shelving, but you can easily wipe it clean. This fabric isn’t available for The Cat Mod collection.
Here is what we can customize.
Vertical Sisal Poles: Height up to 6ft
Horizontal Sisal Pole: Length up to 64″
Cat Mod Bridge: Length up to 64″
Roped Cat Bridge:
– Length between 30″ and 145″
– End platforms sizes down to 9″W x 9″D
Customized items will add one additional week to the order’s wait time. To view our current wait times, please follow this link to our wait times chart.
We cannot accept returns for custom items.
Any modification requests made after the custom item’s purchase will be subject to additional charges. Once the custom item has been finished, we cannot make any additional changes to the item.
If you purchase a first generation item (non-Cat Mod) then all you need to do is leave a comment on your order that you would like it built “mirrored”.
If you purchase a Cat Mod item then you can reverse the item’s template at home. The only Cat Mod item we need to build reversed is our Cat Mod Sisal Pole (this includes the poles that come with a Cat Mod complex). We will need to know ahead of time to build the Cat Mod Sisal Pole reversed.
Building any item to be reversed will add an additional week to the overall wait time.
We require a 15% restocking fee on all returned items. Unfortunately, we cannot accept returns on items that have been mounted or used, for cleanliness reasons. We also cannot accept returns on bridges and custom items.
Items must be returned to us in new, undamaged condition. If items are damaged, the restocking fee may be higher than 15%.
You will want to return the item to:
7776 Clyde Park Ave SW
Byron Center, MI 49315
Unless there is a defect or an issue at the fault of the company, the return shipping cost will be the responsibility of the customer.
Once we have received your package, the items will be inspected. As long as there isn’t any damage to the items or any other issues with the return then a refund will be processed with a 15% restocking fee. If there are minor issues with the return then the restocking fee may be higher than 15%.
If the item has been used, has cat hair on it, or is too damaged the refund may be denied. If we cannot offer a refund the item can be shipped back at the expense of the customer.
Minor issues include but are not limited to superficial dings and minor scratches on the wood due to lack of packing paper or bubble wrap, scuffs on brackets, bent brackets, etc. Most of these issues can be avoided if the furniture is packed using enough packing supplies, and by using the correct size box. Damage is more likely to occur if the box used is too large and the items are allowed to shift in transit.
For example, Floating Sisal Posts ship within 3 business days and 16″ Hammocks ship within 1 week. If you have one of each in your order then your order will ship within 1 week.
Please follow this link to determine the wait time on your order.
Once your order has shipped, you will receive an email with tracking information enclosed.
– Is your shipping address correct on your order?
– If you reside in an apartment complex, was the package left at the main office?
– Did you check with your neighbors in case the package was left at the incorrect house?
– Have you contacted your local post or the carrier to inquire about your package?
If neither of these possibilities produce a positive result, we can then make a missing package claim. For this, we will require your cooperation in filing this claim as you may need to fill out a form stating the original package was never delivered.
We will make sure your package gets to you in the end! We ask for patience as this process can take time to investigate what happened.
There are no guarantees of a delivery date for international orders, as they all have to pass customs. Some countries will require Local Tax/Duties before they will deliver. This will be the customer’s responsibility. You may need to contact your local Post Office or Customs to resolve the issue.
If you would like to be notified when we release new items in the future, you could join our mailing list. Here is the link if you are interested in signing up for the newsletter.
If you’re interested in making a Chain Chomp of your own, here is the website we purchased the large foam ball from.
The ball on its own is $134 + shipping, but this is the main base of the item. Mike explained the whole process here.
This item is something that we can no longer offer. If we were to bring this item back, we will announce it on social media and also send a mailer to our newsletter subscribers.
Here is the link if you are interested in signing up for the newsletter.
We are currently running a sale on our Ready to Ship items!
Typically, we do not have any promotions or coupons right now. Check back on Black Friday for special deals.
When we do have a promotion we will announce it on our social media and also send out a mailer to our newsletter subscribers. Please click here if you are interested in signing up for our newsletter.