Elexis at Cat. Creations designed the perfect wall (she was very professional, highly patient, and provided just exquisite customer service). I live in Hawaiʻi so my order (4 large boxes) had to be shipped about 5000 miles. The packaging was top-notch and absolutely nothing was broken (it would take a lot to break these products; they are super-sturdy). The directions were excellent, though I couldʻve used more detail. But Elexis and Mike (owner) have infinite patience and helped me.
Caution: Make damn sure your wall studs are strong enough to hold the weight of these products, plus happy, leaping cats. My studs are metal and I had to hire a contractor to put up a piece of plywood over the wall and the shelves, etc. were installed onto the plywood.
I did receive extra materials that I didnʻt order. I did not receive an offer for reimbursement, just a suggestion that I could buy more products to use up the extras. This actually worked for me as I had extra plywood, so my cat, Pebbles, now has 2 walls ʻo fun! Additionally, I had a LOT of hardware left over (screws, etc.) - not sure why as nothing has fallen down...yet... - but was told just to keep it. I have no use for it. Also, still have one extra piece that I was told just to keep (no offer of reimbursement).
All-in-all, SUPER HAPPY with the results and am SO GLAD I found Catastrophic Creations!!