Return Policy

If you experience any issues with your order or if you received a defective or damaged item please contact us before you proceed. DO NOT modify or alter the furniture. This can affect the product’s eligibility for return or replacement. 

Keep your shipping box and all packaging materials until your furniture is fully installed and you are sure there are no issues. If your order arrives damaged, please email us right away at support@catastrophicreations.com with photos of the damaged item, as well as the inside/outside of the box. We will do our best to resolve these issues as quickly as possible. We cannot send replacement items out before we receive any photos for quality assurance purposes.

Email:
support@catastrophicreations.com

Phone Number:
616-583-8143

Return Address: 
Catastrophic Creations 
5025 28th St SE, STE A
Grand Rapids, MI. 49512

Policy

We accept returns and exchanges within 30 days of delivery. Items must be returned to us in new, undamaged condition.

Returns may be subject to a 15% restocking fee determined by the condition of the items to cover initial shipping costs and handling.

To ship returns back to our facility, shipping costs will be the responsibility of the customer. We can provide a prepaid return label for your return and deduct the cost from your final refund, or feel free to ship your return back using the carrier of your choice.

Although we do not cover damage due to normal wear and tear, we always do our best to ensure our customers are happy with their purchases. If you are outside of your 30-day return window, please reach out to us with any issues. In most instances, we will work with you to rectify the situation.

Cancelation Policy

Return Process

Please take care to securely pack the items. We recommend using bubble wrap or other protective packing material to ensure that the product is not damaged in transit. Please bear in mind that your order may be subject to a 15% restocking fee based on the condition of the return, which would include damage caused by shipping.

Make sure that all components and all mounting hardware are included with your return.

Return Shipping

Unless there is a defect or an issue at the fault of the company, return shipping costs will be the responsibility of the customer. We can generate a prepaid return label upon request and deduct the cost from your final refund. You are also welcome to use the carrier of your choice to ship the products back.

International shipping charges are not refunded back to the customer. 

Refund

When we receive your package, your order will be inspected within 1-2 business days. You will be contacted once the process is complete. As long as there isn’t any damage to the items or any other issues with your return, then your refund will be issued with no 15% restocking fee applied back to your original form of payment. For exchanges, your refund will be issued in the form of store credit that you can use towards placing a new order.

If the return items are damaged, a restocking fee of 15% or more will be applied. This includes damage that is caused in return shipping. Damage is more likely to occur if the box is too large, allowing the items to shift in transit. To avoid potential damage, feel free to ship your item back in the original box and packaging.

If the item has been used, has excessive cat hair, is damaged, or has any severe cosmetic imperfections, the refund may be denied. If we cannot offer a refund, the item can be shipped back at the customer’s expense.

*Damage can include but is not limited to superficial dings and scratches on the wood, scuffs on brackets, bent brackets, etc. Most of these issues can be avoided if the furniture is packed using enough packing supplies and by using a correctly sized box.