Cats figured out it was a delivery for them before the box was opened. It was hard to keep them out of the room during the installation process. We will need to order a few more items when the kitten (not in the picture) gets bigger and more confident around heights, so we can mount a cat bed at the top to finish the original idea we had for it. We appreciate a thoughtful design and options for different setups.
The customer service was great, very helpful. The exchange and return of the items we could not use were very easy processes.
